When can I start placing orders in Light Store?
You can make purchases after traffic verification and withdrawals are enabled on your account.
How long does order processing take?
Orders are processed within up to 14 days.
How long is delivery?
Delivery can take from 2 days to 3 weeks, depending on the address and delivery service available in your region.
Is home delivery available?
Yes, delivery is made to your home (courier) at no extra charge. Exceptions, if courier delivery is impossible, are coordinated through support.
Can I choose the delivery method?
Often yes, but confirm the product and delivery location with support beforehand.
Do you deliver to other countries?
Check with support for delivery to your country.
When should I check the product?
The product must be checked immediately upon receipt from the courier.
What if there’s an issue with the received product?
We order only from verified stores. If there is a problem, contact support. Defective products are replaced free of charge in a short time. In some cases, you may need to participate slightly (e.g., returning defective goods).
Can I choose a different color for phones, headphones, etc.?
Yes, specify the color in the product properties when ordering (if available). Check availability with support.
Do webmasters receive order details (like tracking)?
No, check with support for such information.
Can I order a product not in Light Store?
You can only choose products listed in Light Store. You may submit product suggestions to support; submission does not guarantee addition.
Where does a "Stoloto" lottery ticket arrive?
To your phone number. If not received, register on the Stoloto website with your number and find the ticket in your account.
Can I cancel an order?
Orders cannot be canceled after being sent. Cancellation and Lights refund is only possible before the order is made and paid. If delivery is delayed or canceled, we order from a new store. Address changes are limited; postal shipments cannot have the address changed.
Do Lights expire?
No, Lights do not expire and can be used even after a year or more.
Can I exchange Lights for money?
No, Lights cannot be converted to cash. You can, however, negotiate with other webmasters for buying/selling Lights at an agreed exchange rate.